Refund policy

Refund & Return Policy

Last updated: November 9, 2026

At Ever Lasting Light, we want you to feel confident and happy with every purchase. If something isn’t right with your order, we’re here to help.

Returns & Cancellations

You have 14 days from the day you receive your order to request a return, subject to any applicable legal exceptions.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging.

We understand that you may need to inspect your purchase. However, refunds may be reduced if an item has been handled more than necessary to determine its nature, characteristics, or functionality.

Customers are responsible for return shipping costs unless the item is faulty, incorrect, or otherwise required by applicable law.

You may request to cancel or modify your order before it has been shipped. Once an order has been dispatched, our standard return process applies.

How to Request a Return

To start a return or request a cancellation, please contact us at lastinglightsweden@gmail.com with your order number and the reason for your request.

If your return is accepted, we will provide instructions on how and where to send your package.

Please contact us before sending any items back so we can guide you through the process. This does not affect your statutory right to cancel an eligible purchase.

Damaged, Defective or Incorrect Items

We carefully prepare every order, but if your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email lastinglightsweden@gmail.com with your order number, a description of the issue, and photos if available.

We will review the situation and help arrange an appropriate solution in accordance with your consumer rights.

Non-Returnable Items

Certain products may be excluded from returns where permitted by law, including personalised or custom-made items and other products covered by applicable legal exceptions.

Please note that an item is not automatically excluded from your statutory right of withdrawal simply because its packaging has been opened.

If you’re unsure whether your item can be returned, feel free to contact us before making your purchase.

Exchanges

If you would like to exchange an item, please email lastinglightsweden@gmail.com before returning your purchase.

We will be happy to explain the available options.

European Union Returns & Right of Withdrawal

If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving your goods, without providing a reason, unless a legal exception applies.

Once you notify us of your decision to withdraw, you must send the goods back within 14 days.

For eligible withdrawals, we will refund the purchase price and the original standard delivery cost. Additional charges for express or premium delivery are not refundable beyond the cost of standard delivery.

Refunds will be made within 14 days of receiving your withdrawal notice. We may withhold payment until we receive the returned goods or you provide proof that they have been sent back.

United Kingdom Returns & Cancellations

If you are a consumer purchasing online in the United Kingdom, you generally have the right to cancel your purchase within 14 days after receiving your goods, unless an applicable exception applies.

You must return the goods within 14 days of notifying us of your cancellation.

Eligible refunds include the purchase price and standard delivery costs, but not additional express or premium delivery charges beyond the standard delivery cost.

Refunds will be processed in accordance with applicable UK consumer protection laws.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

Approved refunds will be issued to your original payment method unless otherwise agreed or required by law.

Please allow additional processing time for your bank or payment provider to complete the transaction.

If you have not received your refund within a reasonable period, please contact us.

Your Consumer Rights

Nothing in this policy limits your statutory consumer rights, including your rights relating to faulty, damaged, incorrectly described, or undelivered products.

Contact Us

For returns, cancellations, exchanges, damaged items, or refund questions, please contact:

Ever Lasting Light

Email: lastinglightsweden@gmail.com

Instagram: @lastinglightsweden

We are always happy to help and want every experience with Ever Lasting Light to be a positive one.